Terms & Conditions
At the time of booking with HRM Beauty, you are requesting that I reserve my full time, attention and skill to only you,
in return, at the time of booking, you are agreeing to accept the following:
Payment:
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Cash: Envelope through the door or in the salon
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Card: (Book Consultation, then come in or call)
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Bank Transfer: Account Number: 90056731 Sort Code: 20-26-21
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PayPal: (via person not business or fees will apply) hrmbeauty@yahoo.com
10% optional gratuity is automatically added to card payments.
New Clients/Parties/Appointments over £150: 50% in advance.
Cancellation Policy:
Please give a minimum of 72 hours’ notice for any movement of appointments.
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3 days notice reschedule or cancellation: 10%
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2 days notice reschedule or cancellation: 25%
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Day before notice reschedule or cancellation: 50%
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On the day: 100% (no exceptions)
Appointments over £75 ( or 2 hours):
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Re-scheduling: Over a week: 10%, under a week: 25%
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Cancelling: Over a week: 25% under a week: 50%
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Rescheduling/Cancelling within 3 days: 100%
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Non-payment WILL result in small claims court within 5 years. Interest, court fees and loss of earnings will apply.
HRM Beauty has the right to refuse or cancel a treatment at any point, cancellation fee will apply.
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Inappropriate behaviour, i.e. sexual, threatening including verbal.
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Contagious i.e. flu-like symptoms (decision of HRM Beauty)
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Arriving with Children/Pets
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Patch test not completed
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Arriving over 5 minutes late
50% fee will apply if HRM Beauty cancels an appointment due to a medical concern presented on the day. i.e. skin condition, fungal infection.
General:
Appointments may move up/down by 15 minutes to avoid gaps in the dairy.
No children/pets, unless they are the client. Parental permission is required in writing for all those under 16. (Forms provided)
Toilet facilities are in my home, please use facilities before you arrive, to avoid delays.
Not available for appointments under 20 minutes.
HRM Beauty is NOT for sexual gratification. "extras" are NEVER included.
Communication is recorded, and multiple inappropriate requests will be reported.
HRM Beauty is not responsible for lost/broken personal items, or personal injury on site.
i.e getting on/off the couch, trips, walking on and off-site.
Please arrive no more than 5 minutes before your appointment time.
Ring the front doorbell, and proceed INTO the conservatory/reception.
CCTV is used in the reception area.
Photos/reviews CCTV may be used on social media.
Patch Tests:
Any products for any treatment may cause a reaction, if required, please request at least 72 hours in advance.
Patch tests are required on tinting at least 24 hours before treatment.
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Patch tests/tinting need to be redone every 6 months.
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Arranging a patch test is not the responsibility of HRM Beauty, treatments are taken at your own risk.
Refunds:
If a refund is required for courses/packages, then it is calculated minus discounts applied when booking
It will be refunded to your bank within 28 days of your supplied bank details
No refunds will be offered after your appointment.
If you are not happy with a treatment;
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You will be offered the next availability to return for correction.
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Due to product failure: reduced charge, if stated in the appointment.
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Personal change of mind: a 10-minute massage may be offered as a goodwill gesture.
Infectious Diseases:
Please allow a min 14 days before booking in. Please seek medical advice. Cancellation policies still apply.
Privacy Policy:
Your personal details are not shared or sold. Unless requested by the police or your medical practitioner.
You are sent a confirmation email and reminder text/email when making an appointment via an automated booking system.
Competition Winners/Offers/ Discount Cards/Vouchers:
All other Terms & Conditions apply
Gift Vouchers are valid for 1 year (Subject to availability)
Cannot be used with any other offer
Subject to availability. Cards/Prizes can be used/claimed 12 pm - 6 pm
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Google prizes must be claimed within the calendar month, non-transferable. 10% off excludes day spas.
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If trading with HRM Beauty and a gift voucher has been issued, you are subject to cover the product cost of 50% of the treatment (excludes massage).